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Using the AIM service on your phone

What are the differences between the AIM® service using the Wireless Web and the AIM service on my desktop PC?

What is the Conversations List?
What is the AIM menu?
How do I view my messages?
How do I get notified when an instant message arrives?
How do I get notified when a buddy goes online?
How do I reply to an instant message?
What is a Quick Reply?
Managing your Buddy List® feature
How does the Buddy List® feature work on my phone?
What do the different symbols next to screen names mean?
Are Buddy Groups supported?
How do I send an instant message to someone in my Buddy List feature?
How do I send an instant message to an unlisted screen name?

How do I get new messages and update the Buddy List feature?

How do I add someone to my Buddy List feature?
How do I remove someone from my Buddy List feature?
How do I reject messages from someone in my Buddy List feature?
How do I block someone?

General Questions
How do I accept or reject messages from an unlisted screen name?
How do I change my online status?
How do I change my AIM password?
What is the maximum message size supported by the AIM service on my cell phone?


What are the differences between the AIM service using the Wireless Web and the AIM service on my desktop PC?

On your phone, the main AIM page is used to view and send messages to your friends, family members, and colleagues. Instead of opening multiple conversation windows as you would on your computer, the AIM service on your phone lists all conversations with your online and offline screen names, and their current status, on one page.

The Conversations List on your phone indicates new messages and your current conversations. The AIM service on your computer accumulates all sent and received messages for each conversation in a single window; the AIM service on your phone displays new and previous messages for each conversation in separate pages. During a conversation, the oldest messages can be removed to make room for new ones.

In addition, the AIM service on the desktop can handle virtually unlimited conversations. Depending on your wireless service, the AIM service for Web phones can handle only a limited number of simultaneous conversations. Additional differences include:
  • The AIM service on your phone does not support the Chat function.
  • With the AIM service on your phone, you can temporarily reject users attempting to send you an instant message, but you cannot permanently block them as you can with AIM Express or the AIM service on your computer.

What is the Conversations List?

This list displays all of your open conversations. The names in the list are sorted in order of most recent activity. An asterisk (*) next to a screen name indicates that you have new messages from this person.

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What is the AIM menu?

The AIM menu provides a number of options for using the AIM service on your phone. Depending on your phone and wireless carrier, the AIM menu may appear as a softkey option or as a link. For some phones, this option is called the "List menu."

If you have a screen name selected on the main AIM page, these menu options may change to be targeted to actions that you can perform on that specific screen name.

You can use the this menu to:

  • Get new messages and update the Conversations and Buddy lists
  • Send new messages
  • Add or delete screen names from the Buddy List feature
  • Change your status and password
  • Sign off the AIM service
  • Get help using the AIM service

How do I view my messages?

All ongoing conversations are displayed in the Conversations list on the main AIM page. Select a screen name in this list to display the conversation associated with that name.


How do I get notified when an instant message arrives?

Each time an instant message is received, the AIM client generates an alert. Depending on your phone, browser version, and alert settings, the handset may generate an audio tone or vibrate, display an icon, and/or flash an LED. Your phone may also display "Message from AIM" and offer a function key to jump directly to the Buddy List feature.



How do I get notified when a buddy goes online?

The easiest way to see when a screen name from your Buddy List feature has come online is to set an alert that will notify you when this happens. To do this, select the screen name who you want to set the alert for, and then select Set Alert for screenname from the AIM menu.

Once the alert is set, there will be an exclamation mark (!) next to the screen name in the main AIM page.

How do I reply to an instant message?

From the main AIM page, select the screen name to display the conversation. Then, select the Reply option, as specified for your specific phone and service.

What is a Quick Reply?

Quick Replies are a collection of predefined messages that you can use to quickly send messages with minimal typing. Quick Replies include "emoticons," simple greetings, and common phrases used to coordinate activities with other people. After you select a Quick Reply, you can add additional text to the message.

How does the Buddy List feature work on my phone?

The Buddy List feature works in much the same way as you use the Buddy List feature on your computer. Like with the desktop AIM service, you can see which screen names are online, send messages, and add and delete screen names from this list.

The primary difference is the use of the Mobile Device group. If you are using AOL 4.0 or greater, AIM 4.0 or greater, or AIM Express, this group is automatically created when you sign on to the AIM service for the first time. The Mobile Device group holds 30 screen names that you can use to instant message with from your phone—think of your Mobile Device group as your Buddy List that you use when you're on the go.



What do the different symbols next to screen names mean?

The status symbols next to the screen names in the main AIM page indicate the following:

     
*
New Message. You have received a new message from this screen name.
     
!
Alert. You will be alerted when this screen name signs on.
     
=
Away. This screen name is Away.
     
?
Uncertain. This screen name could be offline.
     
X
Rejected. You have rejected this screen name.

Depending on your phone and carrier, a period ( . ) or underscore ( _ ) might precede screen names to improve the readability of the list.

Are Buddy Groups supported?

Buddy Groups are not supported by the AIM service using the Wireless Web. Instead, it uses a single Buddy Group (called the Mobile Device group), which you can see in the PC-based Buddy List feature used by the AOL, AIM, and AIM Express services.

How do I send an instant message to someone in my Buddy List feature?

From the main AIM page, select the screen name to access the message page. From here, you can either type your message or select Quick Reply to use a predefined message.

How do I send an instant message to an unlisted screen name?

Select Send Msg to . . . from the AIM menu. Then, enter the screen name of the person who you want to send the message to and type your message.



How do I get new messages and update the Buddy List feature?

Select Get New/Update List from the AIM menu.


How do I add someone to my Buddy List feature?

Select Add name to Buddy List from the AIM menu.


How do I remove someone from my Buddy List feature?

On the main AIM page, select the screen name that you want to delete and then select Delete Buddy from the AIM menu.


How do I reject messages from someone in my Buddy List feature?

On the main AIM page, select the screen name of the user who you want to reject. Then, select Reject Msgs from the AIM menu. After the user is rejected, an X appears next to the screen name in the main AIM page. Messages from this screen name will be rejected until the current session ends.

To re-accept messages from the rejected user, select the user's screen name in the main AIM page. Then, select Accept Msgs from the AIM menu. You'll be asked to confirm that you want to begin accepting messages from this screen name. The screen name's status is updated in the main AIM page. Alternatively, a rejected screen name is automatically re-accepted when you send them a new message.


How do I accept or reject messages from an unlisted screen name?

When you first receive a message from someone who is not in your Buddy List feature, you are asked to accept or reject messages from that screen name. If you accept messages from this screen name, you can still reject them later.


How do I block someone in my Buddy List feature?

It's not possible to block someone using the AIM service on your phone. However, you can use the Block Buddy feature in the AIM or AIM Express service on your computer to block further messages from that person.

How do I change my online status?

To change your status, select AIM Options from the AIM menu. Then, depending on your current status, choose either either Set Status to Away or Set Status to Available.

To change your status to Offline, you must sign off.


How do I change my AIM password?

You can change the password associated with the screen name from your wireless device, even if the screen name is shared with an AOL account or other AIM clients. Changing this password applies to all logins with the current screen name. If you change the password for your screen name using the AIM service, you will also need to separately update the password from the AIM client on your computer.

To change your AIM password, select AIM Options from the AIM menu. Then, select Change Password. You'll be prompted to enter your old password, and your new password twice (to confirm the change).

  TIP: To avoid problems signing in to the AOL service and other versions of the AIM service, it is not recommended that you change your password from your phone. If you do change your password from your phone, be sure to also change it from the AIM desktop service.

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What is the maximum message size supported by the AIM service on my mobile phone?

The absolute maximum size of a message depends on your phone and carrier. The average message size is less than 200 characters, and the AIM service for Web phones can typically handle messages twice that size. Each AIM conversation, including previous and latest messages, can display about 600 characters total.

 
     
 
     
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